The new office is an upgraded facility designed to deliver positive experience to customers.
Ikeja Electric Commissions Ultra-Modern Undertaking Office in Ikeja
The Ikeja Electric Plc (IE), has unveiled an ultra-modern PTC Undertaking office
in GRA Ikeja to provide customers with improved access to quality service.
The new office is an upgraded facility designed to deliver positive experience
It offers prompt attendance to clients’ queries with a highly effective Point-
of-Sales self-service, fully automated Electronic Queue Management System (EQMS) and well-trained executives sales representative.
Chief Executive Officer, Ikeja Electric, Dr. Anthony Youdeowei, while speaking at the
commissioning on Monday, recalled that the company in 2016 had promised to explore ways toimprove supply, service and infrastructure for customers in Ikeja GRA.
He said: “The promise of providing dedicated and premium power to GRA is already
materializing. Customers in this vicinity will no doubt feel the positive impact of this
state-of-the art office which has come to complement our efforts to boost power supply
in Ikeja GRA. As I speak with you, the quality of supply and service has improved
tremendously as envisaged. Looking into the nearest future, we are working towards
ensuring a 24 hour supply for residents of Ikeja GRA.”
He revealed that a dedicated team was created for prompt fault clearing and
maintenance of Distribution Transformers, thereby reducing downtime and achieving
optimization of installations. This according to him has also helped the company to
sustain the efficiency required to boost service delivery in this community.
He revealed that his company has achieved 95 percent metering deployment both on
the distribution transformers as well as for individual customers,adding that it has increased the momentum in meter deployment across IE’s network.
He expressed optimism that the exercise will further bridge the metering gap and evidently
reduce the incidence of estimated billing.
“Let me also use this medium to debunk some of the misinformation in the public space
that we sell meters for N100,000. Please note that meters from Ikeja Electric are free and you do not have to pay for them. Based on business considerations, our strategy to
metering is based on feeders and once it is the turn of your feeder, all customers on that
feeder will be metered at no cost. I solicit the assistance of our friends from the media to
help us cascade this news to the public and provide the clarity,” he clarified.
The power company also enumerated some of its ongoing projects and plans aimed at scaling up supply across our network, these include the Mushin 1x15MVA Injection substation and the new Oworo 15 MVA Injection Sub-Station billed for commissioning by the end of October 2018.
It plans to replace 2 obsolete high voltage switchgears at Agege Injection Substation in
the 1 st week of November 2018 while it had flagged off the construction work on
Transformer Repair Workshop for immediate repairs of failed distribution transformer
and also set up a Preventive Maintenance Team to prevent failure of equipment and
guarantee stable power supply.
According to IE, its series of projects and upgrading of facilities will translate to
improved services across our six (6) business Units – Oshodi, Somolu, Abule-Egba,
Ikorodu, Ikeja and Akowonjo.
“This is in line with our commitment toward enriching lives by means of our quality service that guarantees customer’s satisfaction. We will not stop aiming for the best, so are poised to extend this upgrading to other facilities in our Undertakings,” the company noted.
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